Shipping policy

Shipping Policy 

Last Updated: June 2026

Our Shipping Commitment

At Prims Pokémon TCG Store, we are passionate about providing collectors and players with authentic Pokémon Trading Card Game products and a reliable shopping experience. We understand the excitement of receiving a new Pokémon product, which is why we work hard to ensure every order is packed securely and shipped as quickly as possible.

This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

1. Order Processing

All orders are subject to payment verification and inventory confirmation.

In-Stock Products

Orders for in-stock products are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During new releases, holidays, or high-volume periods, processing times may be slightly extended.

2. Pre-Orders

Products marked as Pre-Order are not currently available for immediate shipment.

By placing a pre-order, you acknowledge that:

  • The release date displayed on the product page is an estimate.
  • Release dates are determined by The Pokémon Company and official distributors.
  • Release dates may change without notice.
  • Orders will be shipped on or shortly after inventory is received.

If a pre-order contains multiple items, the entire order may be held until all products are available unless otherwise stated.

3. Shipping Methods

We partner with trusted shipping carriers to provide safe and reliable delivery.

Available shipping options may include:

  • FedEx Priority Tracked Shipping
  • UPS Priority Tracked Shipping
  • DHL Express Shipping
  • Standard Tracked Shipping

Shipping options available to you will be displayed during checkout.

4. Delivery Estimates

Delivery times begin once your order has been dispatched.

United Kingdom

  • Standard Shipping: 1–3 business days
  • Express Shipping: 1–2 business days

Europe

  • Standard Shipping: 3–10 business days
  • Express Shipping: 2–5 business days

United States & Canada

  • Standard Shipping: 5–12 business days
  • Express Shipping: 3–7 business days

International Orders

  • Standard Shipping: 7–20 business days
  • Express Shipping: 3–10 business days

Delivery times are estimates only and are not guaranteed.

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Tracking number
  • Shipping carrier information
  • Tracking link

Tracking information may take up to 48 hours to become active after dispatch.

6. Packaging & Protection

All Pokémon TCG products are carefully packaged to help protect them during transit.

Our team takes extra care when shipping:

  • Elite Trainer Boxes
  • Booster Boxes
  • Pokémon Center Exclusives
  • Collection Boxes
  • Premium Collections
  • Limited Edition Releases

We aim to ensure products arrive in the best possible condition.

7. Customs, Duties & Taxes

International orders may be subject to:

  • Customs duties
  • Import taxes
  • VAT
  • Other local fees

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated.

Prims Pokémon TCG Store has no control over customs fees and cannot predict their amount.

8. Address Accuracy

Customers are responsible for providing accurate shipping information.

Please verify:

  • Full name
  • Shipping address
  • Postal code
  • Phone number
  • Email address

We are not responsible for delays or delivery issues caused by incorrect address information provided during checkout.

9. Lost, Delayed, or Stolen Packages

While we work with trusted carriers, delays can occasionally occur.

Prims Pokémon TCG Store is not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Weather conditions
  • Transportation disruptions
  • Events outside our control

If your package appears lost in transit, please contact our support team and we will assist in opening an investigation with the carrier.

10. Returned or Refused Shipments

If a shipment is returned due to:

  • Incorrect address information
  • Refused delivery
  • Unpaid customs charges

any shipping fees, customs fees, or return charges incurred may be deducted from any eligible refund.

11. Shipping Restrictions

To ensure fair access to Pokémon products, certain products may have:

  • Quantity limits per customer
  • Quantity limits per household
  • Geographic shipping restrictions

Orders that violate these restrictions may be cancelled.

12. Customer Support

If you have any questions regarding your shipment, tracking information, or delivery status, please contact our support team:

📧 support@primspokemon.com

We aim to respond within 24–48 business hours.

Our Promise to Collectors

At Prims Pokémon TCG Store, we understand that every package contains more than just cards—it contains excitement, memories, and the thrill of collecting. That's why we are committed to securely packing every order, providing reliable tracked shipping, and delivering authentic Pokémon products that collectors can purchase with confidence.