Terms of service

Terms of Service

OVERVIEW

Welcome to Prism (“we,” “us,” “our”). These Terms of Service govern your access to and use of our website, online store, and any related services, features, content, or products (collectively, the “Services”).

Prism is powered by Shopify, which provides the platform that enables us to deliver our Services to you.

By accessing, browsing, or purchasing from our store, you agree to be bound by these Terms of Service and our Privacy Policy [LINK].

If you do not agree with these Terms, you should not use our Services.

These Terms include important legal information regarding your rights, limitations of liability, disclaimers, and governing conditions.

1. ELIGIBILITY & ACCOUNT RESPONSIBILITY

By using our Services, you confirm that you are at least the age of majority in your jurisdiction, or that you have permission from a parent or legal guardian.

To access certain features, you may be required to provide accurate and complete information, including:

  • Name

  • Email address

  • Billing and shipping details

  • Payment information

You agree that all information provided is truthful, current, and complete.

You are solely responsible for:

  • Maintaining the confidentiality of your account

  • All activity conducted under your account

  • Preventing unauthorized access

Accounts may not be transferred, sold, or shared without written permission.

2. PRODUCTS & DESCRIPTIONS

We aim to provide accurate descriptions of all Pokémon TCG products offered on Prism.

However, we do not guarantee that:

  • Product images will appear identical on all devices

  • Colors or packaging will match exactly due to display differences

  • Product descriptions are error-free at all times

All products are subject to availability. We reserve the right to:

  • Modify or discontinue products at any time

  • Limit quantities per order, customer, or region

  • Update product information without prior notice

3. ORDERS & ACCEPTANCE

Placing an order constitutes an offer to purchase.

Prism reserves the right to:

  • Accept or decline any order at our discretion

  • Cancel or limit quantities per order

  • Refuse orders suspected of fraud or misuse

An order is only confirmed once:

  • Payment is successfully processed, and

  • You receive an official order confirmation email

We may contact you if any order needs adjustment, correction, or cancellation.

All purchases are subject to our Return & Refund Policy [LINK].

4. PRICING & PAYMENT

All prices are listed in the applicable currency and may change without notice.

Prices do not include:

  • Taxes

  • Shipping fees

  • Customs duties or import charges

You agree to provide accurate payment information and authorize us to charge your selected payment method for the full order amount.

You confirm that:

  • You are authorized to use the payment method provided

  • Payment information is accurate and valid

  • You will ensure sufficient funds are available for the transaction

We are not responsible for pricing errors caused by technical or human error, and we reserve the right to correct them.

5. SHIPPING & DELIVERY

All delivery times provided are estimates only and are not guaranteed.

Prism is not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather conditions or external disruptions

  • High-demand product release periods

Once an order has been handed to the carrier:

  • Risk of loss transfers to the customer

  • Title of goods is considered transferred

For full details, please refer to our Shipping Policy.

6. INTELLECTUAL PROPERTY

All content on Prism, including but not limited to:

  • Logos

  • Product images

  • Text and descriptions

  • Website design

  • Branding elements

is the exclusive property of Prism or its licensors and is protected under intellectual property laws.

You may not:

  • Copy, reproduce, or distribute any content without permission

  • Use our branding or trademarks without written authorization

  • Exploit any part of the Services for commercial use

Unauthorized use may result in legal action.

7. OPTIONAL TOOLS

We may provide access to third-party tools or services.

These tools are provided:

  • “As is”

  • “As available”

We do not control or endorse third-party tools and are not responsible for their performance, accuracy, or availability.

Your use of third-party tools is entirely at your own risk.

8. THIRD-PARTY LINKS

Our Services may contain links to third-party websites.

We are not responsible for:

  • The content of external websites

  • Accuracy or reliability of third-party services

  • Any transactions made with third parties

You are responsible for reviewing their policies before engaging in any transaction.

9. SHOPIFY PLATFORM DISCLOSURE

Prism operates on Shopify technology.

However:

  • All sales are made directly between you and Prism

  • Shopify is not responsible for any transactions, disputes, or product issues

  • You release Shopify from any liability related to purchases made on our store

10. PRIVACY

Your personal information is handled in accordance with our Privacy Policy [LINK].

By using our Services, you agree that:

  • Your data may be processed by Prism and Shopify

  • Information may be stored or processed in different countries

  • Data is used to operate, improve, and fulfill orders

11. FEEDBACK & USER CONTENT

Any feedback, reviews, suggestions, or submissions you provide may be used by Prism for:

  • Marketing

  • Store improvement

  • Product development

  • Operational use

By submitting feedback, you grant Prism a worldwide, royalty-free, perpetual license to use it.

You confirm that:

  • You own the rights to your submission

  • Your content does not violate any laws or third-party rights

  • Your content is not harmful, misleading, or unlawful

12. ERRORS & INACCURACIES

Occasionally, information on our site may contain errors, including:

  • Pricing mistakes

  • Product descriptions

  • Availability issues

We reserve the right to correct any errors and cancel or update orders if necessary, even after submission.

13. PROHIBITED ACTIVITIES

You agree not to use our Services for:

  • Fraudulent or illegal activities

  • Unauthorized resale or exploitation of products

  • Data scraping or automated access

  • Harassment or abusive behavior

  • Introducing malicious software or interference

  • Attempting to bypass security systems

We reserve the right to suspend or terminate accounts that violate these rules.

14. SERVICE TERMINATION

We may suspend or terminate access to our Services at any time without notice if we believe:

  • You have violated these Terms

  • Fraud or abuse is suspected

  • Security risks are present

Certain provisions (such as liability, intellectual property, and legal rights) will remain in effect after termination.

15. DISCLAIMER OF WARRANTIES

All Services and products are provided on an “as is” and “as available” basis.

We do not guarantee:

  • Uninterrupted service

  • Error-free operation

  • Exact product expectations

  • Complete accuracy of content

16. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Prism shall not be liable for any:

  • Indirect or direct damages

  • Loss of profits or revenue

  • Delays or shipping issues

  • Product misuse or misunderstandings

Your use of our Services is at your own risk.

17. INDEMNIFICATION

You agree to indemnify and hold harmless Prism from any claims arising from:

  • Your violation of these Terms

  • Misuse of our Services

  • Violation of laws or third-party rights

18. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Changes will be effective once posted on this page. Continued use of our Services constitutes acceptance of the updated Terms.

19. GOVERNING LAW

These Terms are governed by the applicable laws of the jurisdiction in which Prism operates.

Any disputes shall be handled in the appropriate courts of that jurisdiction.

20. CONTACT INFORMATION

For any questions regarding these Terms, contact us at:

📧 info@Prism.com

Prism COMMITMENT

We are committed to providing a secure, transparent, and trustworthy shopping experience for all Pokémon collectors. These Terms are designed to protect both our customers and the integrity of our store.